Terms and Conditions Relating to your use of the Vale Blinds Website

 

Our terms and conditions apply to all online conditions of sale from our web site. The terms are set out below. Please read them before ordering. You may wish to print a copy for future reference. Other terms and conditions on our site such as our privacy policy should also be read as part of this agreement. We may change these terms from time to time without notice to you. Changes will apply to any subsequent orders received.

Vale Blinds
Devon Park
Normanton Lane
Bottesford
Nottinghamshire
NG13 0EL

Contents

1. Your account
2. Privacy
3. Access to the Vale Blinds Direct web site
4. Licence for web site access
5. Our contract
6. Pricing
7. Electronic communications
8. Alteration of service or amendments to the conditions
9. Events beyond our reasonable control
10. Waiver
11. Governing law and jurisdiction
12. Complaints
13. Returns Policy
14. BEAT-A-PRICE
15. NEXT DAY SERVICE

1. Your account

Please ensure that the details you provide us with are correct and complete and inform us immediately of any changes to the information that you provided when purchasing. This includes address and contact details. Vale Blinds Direct Limited cannot be held responsible for any incorrect details given.

Vale Blinds Direct Limited reserve the right to refuse access to the web site, terminate accounts, remove or edit content, or cancel orders at our discretion. If we cancel an order, it will be without charge to you. 

Please note incoming and outgoing telephone calls may be recorded for training or monitoring purposes.

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2. Privacy

Please review our Privacy Policy for more information.

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3. Access to the Vale Blinds web site

We will make all reasonable endeavours to ensure that availability of the web site will be uninterrupted and that transmissions will be error-free. However, due to the nature of the Internet and the World Wide Web, this cannot be guaranteed. Also, your access to the web site may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction.

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4. Licence for web site access

Vale Blinds Direct Limited grant you a limited licence to access and make personal use of this web site, but not to download (other than page caching) or modify it, or any portion of it, except with the express written consent of Vale Blinds Direct Limited. This licence does not include any resale or commercial use of this web site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this web site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools.

This web site or any portion of this Web site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent.

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5. Our contract

When you place an order to purchase a product from Vale Blinds , we will send you an E-mail confirming receipt of your order and containing the details of your order. On receipt of your confirmation please check all the details are correct as we cannot be held responsible for incorrect information given. Your order represents an offer to us to purchase a product which is accepted by us when we send E-mail confirmation to you that we've dispatched that product to you. That acceptance will be complete at the time we send the confirmation of shipment to you. Any products on the same order which we have not confirmed as being shipped do not form part of that contract. Payment can be made by VISA Debit, Mastercard, VISA Electron, VISA Credit or using PayPal. Payments made by Debit or Credit card are processed at point of order at which point your card will be debited the for the full amount of the order.

Placing an order over the phone automatically means that you accept our terms and conditions.

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6. Pricing

All prices quoted include VAT at the current rate, where applicable.

Please note that prices can change without prior notification in accordance with manufacturers updates.

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7. Electronic communications

When you visit the Vale Blinds website or send E-mails to us, you are communicating with us electronically. We often communicate with you by E-mail or by posting notices on the web site. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

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8. Alteration of Service or Amendments to the Conditions

We reserve the right to make changes to our web site, policies, and these conditions of use at any time. You will be subject to the policies and conditions of use in force at the time that you use the web site or that you order goods from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.

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9. Events beyond our reasonable control

We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. If we are unable to fulfil your order within 30 days we will give you the choice to either cancel your order or wait for us to fulfil your order, All guarantees are exclusive and in lieu of all other obligations, liabilities or warranties. In no event shall Vale Blinds be liable or responsible for incidental or consequential damages or for any other direct or indirect damage, loss, cost of fitting, expense or fee.

The indicated delivery lead times are approximate only and there is no right to compensation if actual delivery takes longer.

Vale blinds products are designed to be self-fit and installation instructions, technical guidance and video assistance are always available, if you feel you need to employ an external fitting service, best practice is to have the products in hand prior to arranging any dates, as we cannot be held responsible for any fitting cost

We would advise  that This condition does not affect your statutory rights.

The images on our website are for illustrative purposes only. Products and fabric batch colours can differ or change slightly.

From time to time fabrics and products become discontinued and will be removed from our website at the earliest opportunity without prior notification.

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10. Waiver

If you breach our terms and conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

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11. Governing law and jurisdiction

These conditions are governed by and construed in accordance with the laws of Scotland, England and Wales. You agree, as we do, to submit to the non-exclusive jurisdiction of the English and Scottish courts.

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12. Complaints

In the event of a complaint, please E-mail Info@valeblinds.com or write to us at our postal address at:

Vale Blinds 
Devon Park
Normanton Lane
Bottesford
Nottinghamshire
NG13 0EL

13. Returns Policy

All of our Blinds are made to measure, including Skylights, and are manufactured especially for you and therefore you shall have no right to amend or cancel your order, return the goods or seek any refund of the price paid by you from us. This is because when we receive your order, the manufacturing process begins immediately, and the goods are manufactured to your exact specification. Vale Blinds offer a free sample service and we recommend customers use this before ordering to ensure the correct fabric/colour is chosen.

Made to measure products are custom made to your requirements/choice and under the distance selling regulations, we cannot accept any made to measure products back. Once made our products are suitable only to you and therefore cannot be cancelled or returned. Because of this, it is extremely important that you are sure about the product that you want and also the size you require. We strongly recommend that you double-check your order to ensure the products ordered and window codes/measurements are correct. This does not affect your statutory rights.

If you have received a faulty or damaged product, please contact us within 24hrs of receipt, please include your order number and photographic evidence of the fault/damage, this will enable us to deal quickly and efficiently with the problem.

If Vale Blinds have made an error with your order, Vale Blinds will bear all costs for collecting and supplying you with the correct products.

VELUX RETURNS (Genuine Velux Blinds)

Right of withdrawal/cancellation

You have the right to withdraw from the contract within fourteen (14) days without giving any reason.

The withdrawal period will expire after fourteen (14) days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods or - in case the sales contract relates to multiple goods ordered by you in one order and delivered by us separately - fourteen (14) days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires physical possession of the last good.

To exercise the right of withdrawal, you must inform us (see contact details below) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail).

In order for us to identify your order, when exercising your right of withdrawal please provide information about your name and contact details (full address and telephone number), the order number and about the goods for which you wish to withdraw from the contract of sale.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal/cancellation

If you cancel this contract, we will reimburse all payments received from you, including the costs of delivery (with the exception of the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us. We will make the reimbursement without undue delay, and not later than:

1. fourteen (14) days after the day we receive back from you any goods supplied, or
2. (if earlier) fourteen (14) days after the day you provide evidence that you have returned the goods, or
3. If there were no goods supplied, fourteen (14) days after the day on which we are informed about your decision to cancel this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Our determination of any diminished value of the goods

In order to establish the nature, characteristics and functioning of the goods you shall handle and inspect the goods (i) with due care and (ii) in the same manner as you would typically be allowed to do in a shop. Any handling or inspection of the goods in excess thereof may result in a diminished value of the goods, which we will be entitled to deduct when reimbursing the payment received from you. The determination of any diminished value will be made on a case-by-case basis. You can open the box and inspect the fabrics and colours of the goods with due care, provided that the opening is done without damaging the box. If the box is damaged you shall expect that the value of the goods will have been diminished. Any installation of the goods should also be expected to result in a diminished value of the goods. We remind you that when in your possession and until returned to us, you are responsible for the goods and will be liable for any damage to the goods.

To return products please contact us

14. BEAT-A-PRICE

BEAT-A-PRICE is for NEW orders only. EXCEPTIONS are:

1. Existing Orders
2. Competitors offering 1 off Promotional price
3. Companies based outside of UK mainland
4. Deliveries outside of UK mainland
5. Loss Leaders
6. Once price agreed and placed this is binding and cannot be cancelled or part refunded
7. BEAT-A-Price will only be available once on any single order
8. Only One Promotional Offer can be redeemed per customer per Household.
9. A Promotional Offer cannot be used with any other offer.
10. A Promotional Offer cannot be used with any other manufacturer!
11. Promotional Offer applies to orders over £50.00.

 15. NEXT DAY SERVICE

All and only Next Day Products will be denoted by the current Vale 'Next Day' banner

A)  Skylight blinds The 'Vale Next Day' is offered for orders placed before 11am Monday – Thursday and 10am on Friday, Orders placed after these times will be dispatched on the following working day, excluding bank holidays and public holidays,

Syke blinds The 'Skye Next Day' is offered for orders placed before 1pm Monday to Friday 

 

B) Blackout Roller Blinds The 'Next Day Service'  is offered for orders placed before 1pm Monday – Thursday, Orders placed before 11.30am on a Friday will be delivered on the following Monday , Weekend orders placed before 11.30am on Sunday will be delivered on the following Tuesday, excluding bank holidays and public holidays, this is a bespoke product made to your measurement’s, please measure carefully as this product cannot be returned due to a measurement error

 

C) Wooden Venetian Blinds The 'Next Day Service' is offered for orders placed before 11.30am Monday – Thursday, Orders placed before 12.00 noon on a Friday will be delivered on the following Monday, Weekend orders placed before 12.00 noon on Sunday will be delivered on the following Tuesday, excluding bank holidays and public holidays, this is a bespoke product made to your measurement's, please measure carefully as this product cannot be returned due to a measurement error

When using the 'Next Day Service' you are entering to a contract with Vale Blinds. Included in the contract is your responsibility as the 'customer' to have someone available at the delivery address to accept this 'signed for consignment'.

The standard T&C's re cancellation rights do not apply on a 'Next Day Service' product.

In the unusual case that Vale Blinds miss the delivery target, a refund will be issued for the listed amount of the 'Next Day Service' only, not including the standard delivery charge.

Should 'Next Day' delivery be attempted and fail due to any incorrect delivery information supplied to `Vale Blinds` by the customer or delivery could not be made due to "no one in" at the delivery address a refund for the service will not be issued.

The 'Next Day Service' has been negotiated with our individual manufactures, allowing them to extract individual items from their production line and then also use a premium delivery service, as such the additional cost is applied per item and not per order.

Vale Blinds will always offer an identical product on the website without the 'Next Day Service' offer should customers not require this ‘Next Day’ service.

17. Guarantee/Warranty/Returns

We sell products from various manufacturers. Each manufacturer offers different guarantees/warranties/returns. For further information on any particular product please email us at info@valeblinds.com

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