All of our Blinds are made to measure, including Skylights, and are manufactured especially for you and therefore you shall have no right to amend or cancel your order, return the goods or seek any refund of the price paid by you from us. This is because when we receive your order, the manufacturing process begins immediately, and the goods are manufactured to your exact specification. Vale Blinds offer a free sample service and we recommend customers use this before ordering to ensure the correct fabric/colour is chosen.

Made to measure products are custom made to your requirements/choice and under the distance selling regulations, we cannot accept any made to measure products back. Once made our products are suitable only to you and therefore cannot be cancelled or returned. Because of this, it is extremely important that you are sure about the product that you want and also the size you require. We strongly recommend that you double-check your order to ensure the products ordered and window codes/measurements are correct. This does not affect your statutory rights.

If you have received a faulty or damaged product, please contact us within 24hrs of receipt, please include your order number and photographic evidence of the fault/damage, this will enable us to deal quickly and efficiently with the problem.

If Vale Blinds have made an error with your order, Vale Blinds will bear all costs for collecting and supplying you with the correct products.

VELUX RETURNS (Genuine Velux Blinds)

Right of withdrawal/cancellation

 

You have the right to withdraw from the contract within fourteen (14) days without giving any reason.

The withdrawal period will expire after fourteen (14) days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods or - in case the sales contract relates to multiple goods ordered by you in one order and delivered by us separately - fourteen (14) days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires physical possession of the last good.

To exercise the right of withdrawal, you must inform us (see contact details below) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail).

In order for us to identify your order, when exercising your right of withdrawal please provide information about your name and contact details (full address and telephone number), the order number and about the goods for which you wish to withdraw from the contract of sale.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal/cancellation

 

If you cancel this contract, we will reimburse you all payments received from you, including the costs of delivery (with the exception of the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us. We will make the reimbursement without undue delay, and not later than:

1. fourteen (14) days after the day we receive back from you any goods supplied, or
2. (if earlier) fourteen (14) days after the day you provide evidence that you have returned the goods, or
3. If there were no goods supplied, fourteen (14) days after the day on which we are informed about your decision to cancel this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Our determination of any diminished value of the goods

 

In order to establish the nature, characteristics and functioning of the goods you shall handle and inspect the goods (i) with due care and (ii) in the same manner as you would typically be allowed to do in a shop. Any handling or inspection of the goods in excess thereof may result in a diminished value of the goods, which we will be entitled to deduct when reimbursing the payment received from you. The determination of any diminished value will be made on a case-by-case basis. You can open the box and inspect the fabrics and colours of the goods with due care, provided that the opening is done without damaging the box. If the box is damaged you shall expect that the value of the goods will have been diminished. Any installation of the goods should also be expected to result in a diminished value of the goods. We remind you that when in your possession and until returned to us, you are responsible for the goods and will be liable for any damage to the goods.

To return products please contact us