FAQs

We use Sage Pay as a payment gateway and take most major credit cards except American Express. Payments can also be made via PayPal.

YES Samples are available on most products on our website. Simply click on the colour required, click the Request a Sample button, add to basket and your samples will be posted out. You can order 5 free samples at a time. These usually take a few days to arrive and are free of charge.

YES it is our standard practice when ordering on-line and the one taken by many major internet companies’s. Payment is taken at the time of placing the order.

YES our Genuine VELUX® blinds are dispatched directly from the VELUX® factory to you. We also sell our Vale blinds for VELUX® windows which are dispatched directly from our factories.

Sorry we are not currently able to deliver to the Republic of Ireland

All website prices are inclusive of VAT. All orders under £149.00 have a delivery charge of £8.95 (Free of charge on orders over £149.00) to UK mainland and Northern Ireland. For other areas delivery is charged at £24.50. Please see our delivery information page for applicable areas (restrictions many apply on large/bulky orders). FREE DELIVERY ON ALL GENUINE VELUX PRODUCTS....to UK mainland and Northern Ireland.

We sell a wide variety of blinds on our website all with different lead times. For further information on a specific blind type lead time, please see our delivery information page. 

YES a Work Address or a Neighbours address can be used, please put these details in the “Delivery Address” part of the order form.

If no one is in on the first delivery attempt they will leave you a card stating the date and time of the attempted delivery. You will then be able to contact your local depot to either arrange a new delivery day, or arrange to call in and pick the parcel up yourself.

To view our Returns Policy please click here

We sell a wide variety of products on our website with different guarantees. Each product has a guarantee symbol on each fabric indicating the length of the guarantee on the product.

YES the code on your box may be slightly different from the one ordered. The code may say DKL which is the code for a blackout blind, or RFL which is the code for a roller blind, or PAL which is the code for a venetian blind. The second part of the code i.e. M04 this is the window code that tells us the size of blind you require or have ordered.

No Sorry we do not have a showroom as we are internet based company. All our products are on the website with the best prices and highest discounts possible.

Please email your visible glass size as long as it has the name VELUX® on the handle we should be able to determine the blind require. If your window isn't supplied by VELUX® please supply as much information as possible, including a photo and the accurate visible glass size, we will probably still be able to help. 

All blinds on our website come with easy to follow installation instructions. Somebody with basic DIY skills can usually fit our blinds easily. For those customers who cannot fit the blinds themselves we recommend employing a local handy man.

YES all VELUX® blinds come with clear easy to follow instructions and should only take minutes to install.

If you want to change the delivery address please send us and email with the order. However we cannot guarantee that this can be done once your order has been dispatched.

Old fittings cannot be used to fit new blinds. You will need to remove all the old fittings before you start to fit the new blind.

According to VELUX® there Blackout Blinds are 99% blackout.

No a Genuine VELUX® blind will only fit a Genuine VELUX® window; however we do supply other makes of skylight window blinds. Please email your requirements to info@valeblinds.com

YES if it is a Genuine VELUX® blind, then we will be able to supply it for you. Please email your visible glass size to info@valeblinds.com to enable us to verify your window size. If your window is not a VELUX® please email us a photo along with an accurate visible glass size so we can help further.

YES you can use a rod control to open a GGL and a GGU window, if you have a GPL or a GHL you will need a slightly different rod control please contact info@valeblinds.com and we will gladly price this for you.

The Blackout blinds will provide a 99% blackout effect; these also have an outer aluminium foil that reflects excessive heat back out of the room in the summer whilst retaining heat within the room in the winter months. A Roller blind has a translucent fabric; this will give a diffused light effect in the room.

If your Skylight window blind is out of reach you can purchase a rod control to operate it. 

YES you will need a slightly different rod control please contact info@valeblinds.com and we will gladly price this for you.

YES we are please to announce we can supply a conservation window blind with any fabric including the blackout fabrics. We call this a dim-out blind, due to the construction of the window there is no side channels so a peer of light will enter around the blind. We now also have a Conservation Frame system so we can get a full Blackout effect.

YES we are able to offer standard roller blinds to match most Skylight blind fabrics.

In June 2005 Velux changed the way they made roller blinds, so they might look slightly different

Most Skylight blinds come with aluminium fascia and side rails as standard. However most are available with white fascias and side rails. Ideal for UPVC windows or painted windows.

We offer various motorised blinds through our website. Some are able to operate more than one blind at a time. For further information on a specific blind type please email us at info@valeblinds.com 

Basically these are the names given by different manufacturers for the same style of blind.

A modern roller blind with a double layer of fabric that consists of alternate horizontal Sheer & Opaque strips that glide over each other, allowing you to control the amount of light coming into your room.

We can offer shaped blinds in a selection of shapes and sizes of windows.

Drop us an email with a photo of the window along with dimensions and we will gladly take a look