IMPORTANT INFORMATION

Delivery Lead Time Information 

 

Vale Blinds will be closed on Monday 5^th May and also Monday 26^th May for the May Bank Holidays.

Orders can still be placed online during this time and will be processed when our offices re-open on Tuesday 6^th May and Tuesday 27^th May.

 

(The below are the approximate lead times. All lead times are subject to change and delays may be incurred due to high demand and Courier delays. Some products come through customs which may also result in some delays)

 

Delivery is FREE* of charge if order value is over £199.00 UK Mainland and Northern Ireland (£8.95 for orders under £199.00)

*Except for Luxaflex orders, where delivery is £29.99 and Genuine Velux orders, where delivery is currently £5.00. Please note that Luxaflex orders cannot be delivered to the Channel Islands.

Genuine Duette Blinds and Vale Premium Flat Roof Blinds cannot be delivery to the following areas Northern Ireland, Republic of Ireland, Channel Islands, Isle of Man, Isle of White and the Shetland Islands (delivery can only be made within the UK mainland)

For all deliveries to the following postcodes, delivery will be £24.50 per order. GY, JE, IM, KW15, KW16, KW17, PO30-PO41, ZE

We do not offer delivery to the Republic of Ireland

Please note the lead times below are working days and supplied as a guide only. These may change during the month without notification due to high demand and courier delays.

 

VALE NEXT DAY Range

Description	Lead Time
VALE NEXT DAY Roof/Skylight Loft Blinds (with Next Day Logo)	NEXT DAY** If ordered before 11am Monday - Thursday and 10am on Friday Currently 1-2 working days
VALE NEXT DAY Skye Roof Blinds	NEXT DAY** If ordered before 1pm Currently 1-2 working days
PT FAST TRACK Wooden Venetian Blinds	FAST TRACK** Order before 9:30am for same working day dispatch

 

** NEXT DAY delivery means Next Working Day (Monday to Friday deliveries ONLY)

For orders received after these cut off times orders will be dispatched the next working day

Please allow and extra 2-3 days for NEXT DAY deliveries to more remote postal addresses and although we endeavour to dispatch all orders on time we cannot be held responsible for delays caused by couriers.

Skylight Blinds

Description	Lead Time
All Genuine Velux® Manual Blackout, Roller Blinds and Insect Screens (some fabrics and more unusual window codes may take longer)	1-2 Weeks
Genuine Velux® Venetian blinds	2-3 Weeks
Genuine Velux® Duo (DFD) blinds	2-3 Weeks
Genuine Velux® Accessories	1-2 Weeks
Genuine Velux® Solar powered blinds	3 Weeks
Genuine Velux® Electric Blinds	3 Weeks
Genuine Velux® Colour by You	3 Weeks
Genuine Fakro Skylight Blinds	15-20 Days
Genuine Roto Skylight Blinds	T.B.C
Genuine Keylite Skylight Blinds	7-10 Working Days
Genuine Keylite Solar Blinds	20-25 Working Days
Genuine RoofLITE Skylight Blinds	8-18 Days
Genuine Dakstra Skylight Blinds	8-18 Days
Genuine Dakea Skylight Blinds	8-18 Days
Skyview	8-18 Days

VALE Range 

Description	Lead Time
VALE for Velux	7-10 Days
VALE for Fakro	7-10 Days
VALE for Roto	7-10 Days
VALE for Keylite	7-10 Days
VALE Skye for Keylite	3-4 Days
VALE for Optilight	7-10 Days
VALE for Dakstra	7-10 Days
VALE for Jeldwen	8-18 Days
VALE for RoofLITE	7-10 Days
VALE Custom Skylight Blinds	15 Days
VALE Skylight Solar Powered Blinds	10-17 Days
VALE Standard window Blackout Roller Blinds and Translucent Roller blinds	7-10 Days
VALE Large & Extra Large Blackout Roller Blinds and Translucent Roller blinds	7-10 Days
VALE INTU	7-10 Days
VALE Clic Fit	7 Days
VALE Perfect Fit Shutters	7 Days
VALE Perfect Fit Blinds	7-10 Days
VALE Eco Bloc Thermal Blinds	15-20 Days
VALE Eco Bloc XL Thermal Blinds	15-20 Days
VALE Flat Roof Roller Blinds	15-22 Days
VALE Flat Roof Honeycomb Blinds	2-3 Weeks
VALE Flat Roof Premium Honeycomb Blinds	4-5 Weeks (UK Mainland ONLY)
VALE Tri-Shade Blinds	7 Days
VALE Allusion Blinds	7-10 Days
VALE Multishade/Duorol Blinds	7 Days
VALE One Touch Roller Blinds	7-10 Days
VALE Roman Blinds	3-4 Weeks
VALE Honeycomb Blinds	7-10 Days
VALE Vertical Blinds	7-10 Days
VALE Wood Venetian Blinds	7-10 Days

***48 delivery -Monday to Friday deliveries only. Orders placed over a weekend will be process and commence the 48hrs from Monday (excluding Bank Holidays) 

Luxaflex®

The Luxaflex® lead times below are working days from when Luxaflex place the order on their system to dispatch from the factory of manufacture. Please note these are supplied are estimated kead times only and may vary.

Order cancellation/amendments: To minimise production lead times, production of your order may start immediately the order is entered on the system. Please therefore double check all details are correct prior to placing your order as an amendment/cancellation charge may otherwise be applied.

Please be aware that Luxaflex® do not give prior notification of dispatch, tracking details or delivery dates. For further information please drop us an email.

All Luxaflex orders are subject to a £29.99 delivery charge. Unfortunately Luxaflex do not deliver to the Channel Islands

Product	Description	Lead Times
Awning		22 Days
Awning Covers		22 Days
Duette ® /Plisse	All Models & Controls	18 Days
Rollers	Standard	17 Days
	XL Rollers	17 Days
Silhouette ®		21 Days
Duo Rollers ®		20 Days
Metal Venetian	25mm	16 Days
	16mm, 35mm, 50mm & 70mm slats	16 Days
	Non Standard & Motorised	20 Days
Vertical	Standard	16 Days
	PVC/Aluminium	25 Days
Wood Venetian	Standard	17 Days

* Some Duette fabrics have to be ordered and can take up to an additional 7 days.

All above lead times are approximate and are working days.

Decora

The Decora lead times below are working days from receipt of order to delivery of goods. Please note these are supplied as a guide only and may change during the month.

Product	Lead Times
Roller	7-10 Working Days
Metal Venetian	7-10 Working Days
Vertical	7-10 Working Days
Soft Shades	7-10 Working Days
Softcell Blinds	7-10 Working Days
Fabric Box Roman Blinds	7-10 Working Days
Starwood with Tapes Venetian Blinds	7-10 Working Days
Starwood No Tapes Venetian Blinds	7-10 Working Days
Sunwood with Tapes Venetian Blinds	7-10 Working Days
Sunwood No Tapes Venetian Blinds	7-10 Working Days

Other Blinds

Product	Lead Times
Timberlux Wooden Venetian Blinds	10-15 working days
PT Wooden Venetian Blinds	10 working days
Genuine Duette Blinds/Genuine TruFit Blinds	3-4 weeks (UK mainland ONLY)

***Please Note these dates can be subject to change depending on demand***

Please also note: all deliveries should be checked and if damaged should be signed for as damaged!

Same Day Dispatch from our VALE range

Next Working Day delivery's are usually made by courier, If an order is placed by 11.00am (Vale Loft Blinds) delivery should be made the next working day, should no one be available the Courier will leave a card stating the time they tried to deliver, a parcel/tracking number, you will then be able to track your parcel status on the relevant courier website.

On orders that contain items with different lead times, delivery will usually be the longest lead time. Unfortunately we do not split orders for delivery. If you require items to be delivered at different times (i.e. Next day products and other products) separate orders must be placed.

All other Genuine Velux® Blinds 7-10 Working Day Delivery

You can, if you wish, have the blinds delivered to a work address, please give these details at the time of the order. A full correct postcode is essential.

Orders placed on a Friday after 3.30pm will be delivered approximately 7-10 Days from the following Monday Deliveries are not made on a Saturday Sunday or Bank/Public Holidays. Please take that into account when placing your order.

We cannot deliver to a PO Box.

If, for any reason, you decide that you wish to return the Velux® blinds or change any information on your order please contact us as soon as possible by email with your order number.

Velux Returns are only accepted if the Blinds have not been fitted, the red transit tabs must not have been removed and the Blinds must still be in the original packing. A photo of the boxing and codes on the box will also be required for the returns.

The returns are done through the Velux returns system only, and there will be a returns charge of £6.00 per return set up.

All blinds will be delivered by a courier, should no one be available the courier will leave a card stating the time they tried to deliver and a parcel/tracking number, you will them be able to track your parcel status online on the relevant couriers website.

If you would like us to track your order, please leave at least 7 working days from the day the order was placed then email us and we will look into it for you. sales@valeblinds.com

On orders that contain items with different lead times, delivery will usually be the longest lead time. Unfortunately we do not split orders for delivery. If you require items to be delivered at different times (i.e. Next day products and other products) separate orders must be placed.

If you have received a product that we have supplied and we have made an error, then Vale Blinds Direct Ltd will arrange carriage, unfortunately if it is a client error, Vale Blinds Direct Ltd will not be liable for transportation cost.

If you have any queries, please contact us at sales@valeblinds.com

We endeavour to offer a friendly and helpful service at all times and hope the above guidelines clarify all delivery and return procedures.