IMPORTANT INFORMATION

Delivery Lead Time Information 

 

Vale Blinds close for the Christmas and New Year break on Monday 23rd December until Thursday 2^nd January.

Any orders placed during this time will be manufactured and dispatched when we reopen.

 

We would like to wish all our customers a very Merry Christmas and a Happy New Year.

 

(The below are the approximate lead times. All lead times are subject to change and delays may be incurred due to high demand and Courier delays. Some products come through customs which may also result in some delays)

 

Delivery is FREE* of charge if order value is over £149.00 UK Mainland and Northern Ireland (£8.95 for orders under £149.00)

*Except for Luxaflex orders, where delivery is £29.99 and Genuine Velux orders, where delivery is currently free. Please note that Luxaflex orders cannot be delivered to the Channel Islands.

*Genuine Duette Blinds and Vale Premium Flat Roof Blinds cannot be delivery to the following areas Northern Ireland, Republic of Ireland, Channel Islands, Isle of Man, Isle of White and the Shetland Islands (delivery can only be made within the UK mainland)

For all deliveries to the following postcodes, delivery will be £24.50 per order. GY, JE, IM, KW15, KW16, KW17, PO30-PO41, ZE

We do not offer delivery to the Republic of Ireland

Please note the lead times below are working days and supplied as a guide only. These may change during the month without notification due to high demand and courier delays.

 

VALE NEXT DAY Range

Description	Lead Time	Xmas Cut Off Date
VALE NEXT DAY Roof/Skylight Loft Blinds (with Next Day Logo)	NEXT DAY** If ordered before 11am Monday - Thursday and 10am on Friday Currently 1-2 working days	16th December
VALE NEXT DAY Skye Roof Blinds	NEXT DAY** If ordered before 1pm Currently 1-2 working days	18th December
PT FAST TRACK Wooden Venetian Blinds	FAST TRACK** Order before 9:30am for same working day dispatch	6th December

 

** NEXT DAY delivery means Next Working Day (Monday to Friday deliveries ONLY)

For orders received after these cut off times orders will be dispatched the next working day

Please allow and extra 2-3 days for NEXT DAY deliveries to more remote postal addresses and although we endeavour to dispatch all orders on time we cannot be held responsible for delays caused by couriers.

Skylight Blinds

Description	Lead Time	Xmas Cut Off Date
All Genuine Velux® Manual Blackout, Roller Blinds and Insect Screens (some fabrics and more unusual window codes may take longer)	1-2 Weeks	4th December
Genuine Velux® Venetian blinds	2-3 Weeks	29th November
Genuine Velux® Duo (DFD) blinds	2-3 Weeks	29th November
Genuine Velux® Accessories	1-2 Weeks	4th December
Genuine Velux® Solar powered blinds	3 Weeks	29th November
Genuine Velux® Electric Blinds	3 Weeks	29th November
Genuine Velux® Colour by You	3 Weeks	29th November
Genuine Fakro Skylight Blinds	15-20 Days	15th November
Genuine Roto Skylight Blinds	T.B.C	N/A
Genuine Keylite Skylight Blinds	7-10 Working Days	13th December
Genuine Keylite Solar Blinds	20 Working Days	9th December
Genuine RoofLITE Skylight Blinds	8-18 Days	3rd December
Genuine Dakstra Skylight Blinds	8-18 Days	3rd December
Genuine Dakea Skylight Blinds	8-18 Days	3rd December
Skyview	8-18 Days	3rd December

VALE Range 

Description	Lead Time	Xmas Cut Off Date
VALE for Velux	7-10 Days	16th December
VALE for Fakro	7-10 Days	16th December
VALE for Roto	7-10 Days	16th December
VALE for Keylite	7-10 Days	16th December
VALE Skye for Keylite	3-4 Days	16th December
VALE for Optilight	7-10 Days	16th December
VALE for Dakstra	7-10 Days	16th December
VALE for Jeldwen	8-18 Days	16th December
VALE for RoofLITE	7-10 Days	16th December
VALE Custom Skylight Blinds	15 Days	13th December
VALE Skylight Solar Powered Blinds	10-15 Days	9th December
VALE Standard window Blackout Roller Blinds and Translucent Roller blinds	7-10 Days	13th December
VALE Large & Extra Large Blackout Roller Blinds and Translucent Roller blinds	7-10 Days	16th December
VALE INTU	7-10 Days	9th December
VALE Clic Fit	7 Days	9th December
VALE Perfect Fit Shutters	7 Days	29th November
VALE Perfect Fit Blinds	7-10 Days	9th December
VALE Eco Bloc Thermal Blinds	15-20 Days	13th December
VALE Eco Bloc XL Thermal Blinds	15-20 Days	13th December
VALE Flat Roof Roller Blinds	15-22 Days	13th December
VALE Flat Roof Honeycomb Blinds	2-3 Weeks	9th December
VALE Flat Roof Premium Honeycomb Blinds	4-5 Weeks (UK Mainland ONLY)	22nd November
VALE Tri-Shade Blinds	7 Days	9th December
VALE Allusion Blinds	7-10 Days	9th December
VALE Multishade/Duorol Blinds	7 Days	9th December
VALE One Touch Roller Blinds	7-10 Days	9th December
VALE Roman Blinds	3-4 Weeks	9th December
VALE Honeycomb Blinds	7-10 Days	9th December
VALE Vertical Blinds	7-10 Days	9th December
VALE Wood Venetian Blinds	7-10 Days	6th December

***48 delivery -Monday to Friday deliveries only. Orders placed over a weekend will be process and commence the 48hrs from Monday (excluding Bank Holidays) 

Luxaflex®

The Luxaflex® lead times below are working days from when Luxaflex place the order on their system to dispatch from the factory of manufacture. Please note these are supplied are estimated kead times only and may vary.

Order cancellation/amendments: To minimise production lead times, production of your order may start immediately the order is entered on the system. Please therefore double check all details are correct prior to placing your order as an amendment/cancellation charge may otherwise be applied.

Please be aware that Luxaflex® do not give prior notification of dispatch, tracking details or delivery dates. For further information please drop us an email.

All Luxaflex orders are subject to a £29.99 delivery charge. Unfortunately Luxaflex do not deliver to the Channel Islands

Product	Description	Lead Times	Xmas Cut Off Date
Awning		20 Days	14th November
Awning Covers		20 Days	14th November
Duette ® /Plisse	All Models & Controls	17 Days	7th November
Rollers	Standard	17 Days	22nd November
	XL Rollers	17 Days	22nd November
Silhouette ®		21 Days	21st November
Twist ®		17 Days	7th November
Metal Venetian	25mm	16 Days	20th November
	16mm, 35mm, 50mm & 70mm slats	16 Days	15th November
	Non Standard & Motorised	20 Days	15th November
Vertical	Standard	16 Days	21st November
	PVC/Aluminium	25 Days	15th November
Wood Venetian	Standard	17 Days	15th November

* Some Duette fabrics have to be ordered and can take up to an additional 7 days.

All above lead times are approximate and are working days.

Decora

The Decora lead times below are working days from receipt of order to delivery of goods. Please note these are supplied as a guide only and may change during the month.

Product	Lead Times	Xmas Cut off Date
Roller	7-10 Working Days	6th December
Metal Venetian	7-10 Working Days	3rd December
Vertical	7-10 Working Days	6th December
Soft Shades	7-10 Working Days	3rd December
Softcell Blinds	7-10 Working Days	3rd December
Fabric Box Roman Blinds	7-10 Working Days	2nd December
Starwood with Tapes Venetian Blinds	7-10 Working Days	6th December
Starwood No Tapes Venetian Blinds	7-10 Working Days	6th December
Sunwood with Tapes Venetian Blinds	7-10 Working Days	6th December
Sunwood No Tapes Venetian Blinds	7-10 Working Days	6th December

Other Blinds

Product	Lead Times	Xmas Cut Off Date
Timberlux Wooden Venetian Blinds	10-15 working days	3rd December
PT Wooden Venetian Blinds	10 working days	6th December
Genuine Duette Blinds/Genuine TruFit Blinds	3-4 weeks (UK mainland ONLY)	22nd November

***Please Note these dates can be subject to change depending on demand***

Please also note: all deliveries should be checked and if damaged should be signed for as damaged!

Same Day Dispatch from our VALE range

Next Working Day delivery's are usually made by courier, If an order is placed by 11.00am (Vale Loft Blinds) delivery should be made the next working day, should no one be available the Courier will leave a card stating the time they tried to deliver, a parcel/tracking number, you will then be able to track your parcel status on the relevant courier website.

On orders that contain items with different lead times, delivery will usually be the longest lead time. Unfortunately we do not split orders for delivery. If you require items to be delivered at different times (i.e. Next day products and other products) separate orders must be placed.

All other Genuine Velux® Blinds 7-10 Working Day Delivery

You can, if you wish, have the blinds delivered to a work address, please give these details at the time of the order. A full correct postcode is essential.

Orders placed on a Friday after 3.30pm will be delivered approximately 7-10 Days from the following Monday Deliveries are not made on a Saturday Sunday or Bank/Public Holidays. Please take that into account when placing your order.

We cannot deliver to a PO Box.

If, for any reason, you decide that you wish to return the Velux® blinds or change any information on your order please contact us as soon as possible. 

All blinds will be delivered by a courier, should no one be available the courier will leave a card stating the time they tried to deliver and a parcel/tracking number, you will them be able to track your parcel status online on the relevant couriers website.

If you would like us to track your order, please leave at least 7 working days from the day the order was placed then email us and we will look into it for you. sales@valeblinds.com

On orders that contain items with different lead times, delivery will usually be the longest lead time. Unfortunately we do not split orders for delivery. If you require items to be delivered at different times (i.e. Next day products and other products) separate orders must be placed.

If you have received a product that we have supplied and we have made an error, then Vale Blinds Direct Ltd will arrange carriage, unfortunately if it is a client error, Vale Blinds Direct Ltd will not be liable for transportation cost.

If you have any queries, please contact us at sales@valeblinds.com

We endeavour to offer a friendly and helpful service at all times and hope the above guidelines clarify all delivery and return procedures.