IMPORTANT INFORMATION

Delivery Lead Time Information 

(The below are the estimated lead times. All lead times are currently subject to change and delays may be incurred due to the Pandemic and Courier delays. Some products come through customs which may also result in some delays)

Delivery is FREE of charge if order value is over £149.00 UK Mainland and Northern Ireland (£7.80 for orders under £149.00)

For all deliveries to the following postcodes, delivery will be £24.50 per order. GY, JE, IM, KW15, KW16, KW17, PO30-PO41, ZE.

We do not delivery to the Republic of Ireland

Please note the lead times below are working days and supplied as a guide only. These may change during the month without notification.

 

VALE NEXT DAY Range

Description	Lead Time	Xmas Cut Off Dates
VALE NEXT DAY Roof/Skylight Loft Blinds (with Next Day Logo)	NEXT DAY** If ordered before 11am Monday to Friday Currently 3-4 working days
VALE NEXT DAY Skye Roof Blinds	NEXT DAY** If ordered before 1pm Currently 3-4 working days
Styleline NEXT DAY Wooden Venetian Blinds	NEXT DAY** If ordered before 9:30am (currently not available) Currently 3 weeks
DECORA NEXT DAY Roller Blinds	NEXT DAY** If ordered before 10.30am  Currently 20 working days

 

** NEXT DAY delivery means Next Working Day (Monday to Friday deliveries ONLY)

For orders received after these cut off times orders will be dispatched the next working day

Please allow and extra 2-3 days for NEXT DAY deliveries to more remote postal addresses and although we endeavour to dispatch all orders on time we cannot be held responsible for delays caused by couriers.

Skylight Blinds

Please note due to the new BREXIT CUSTOMS CLEARANCE procedures and ongoing COVID measures in carriers depots, all Genuine Velux products are subject to possible delays.

Description	Lead Time
All Genuine Velux® Blinds and Insect Screens	2-4 Weeks
Genuine Velux® Accessories	2-4 Weeks
Genuine Velux® (DKL) Blackout Blinds stock colours in limited sizes: - Light Beige (1085) & White(1025) Not Solar or electric	4 Days
Genuine Velux® Electric or Solar powered blinds	NOT AVAILABLE UNTIL FURTHER NOTICE
Genuine Velux® Colour by You	3 Weeks
Genuine Fakro Skylight Blinds	15-20 Days
Genuine Roto Skylight Blinds	T.B.C
Genuine Keylite Skylight Blinds	Aluminium - 10-15 Days White Finish - 10-15 Days
Genuine Keylite Solar Blinds	NOT AVAILABLE UNTIL FURTHER NOTICE
Multi-fit Skylight Blinds	15-20 Days
Genuine RoofLITE Skylight Blinds	15-20 Days
Genuine Dakstra Skylight Blinds	15-20 Days
Genuine Dakea Skylight Blinds	15-20 Days
Skyview	15-20 Days

VALE Range 

Description	Lead Time	Xmas Cut Off Dates
VALE for Velux	7-10 Days
VALE for Fakro	7-10 Days
VALE for Roto	7-10 Days
VALE for Keylite	7-10 Days
VALE for Okpol	7-10 Days
VALE for Dakstra	7-10 Days
VALE for Jeldwen	10 Days
VALE for RoofLITE	7-10 Days
VALE Skylight Solar Powered Blinds	25 Days
VALE Standard window Blackout Roller Blinds and Translucent Roller blinds	7-10 Days
VALE Children's Roller Blinds for Standard Windows	10-12 Days
VALE INTU	7-10 Days
VALE Eco Bloc Thermal Blinds	15 Days
VALE Eco Bloc XL Thermal Blinds	30 Days
VALE Flat Roof Roller Blinds	15 Days
VALE Flat Roof Honeycomb Blinds	25 Days
VALE Flat Roof Premium Honeycomb Blinds	3 Weeks	26th November - Manual 19th November - Motorised
VALE Tri-Shade Blinds	14 Days
VALE Allusion Blinds	10-15 Days
VALE Multishade/Duorol Blinds	14 Days
VALE One Touch Roller Blinds	7-10 Days
VALE Roman Blinds	18-20 Days
VALE Honeycomb Blinds	3 Weeks
VALE Premium Duette Blinds	3 Weeks	26th November - Manual 19th November - Motorised
VALE Vertical Blinds	7-10 Days
NeatFit Blinds	7-10 Days
NOTE – Blinds with special order white side rails	15 Days

***48 delivery -Monday to Friday deliveries only. Orders placed over a weekend will be process and commence the 48hrs from Monday (excluding Bank Holidays) 

Luxaflex®

The Luxaflex® lead times below are working days from when Luxaflex place the order on their system to dispatch from the factory of manufacture. Please note these are supplied as a guide only and may change without notification.

Please be aware that Luxaflex® do not give prior notification of dispatch, tracking details or delivery dates. For further information please drop us an email.

Product	Description	Lead Times
Awning		35 Days
Awning Covers		30 Days
Duette ® /Plisse	All Models & Controls	20-22 Days
Rollers	Standard	20 Days
	XL Rollers	2-3 Weeks
Silhouette ®		12 Days
Twist ®		19 Days
Metal Venetian	25mm	23 Days
	16mm, 35mm, 50mm & 70mm slats	23 Days
	Non Standard & Motorised	25 Days
Vertical	Standard	16 Days
	PVC/Aluminium	21 Days
Wood Venetian	Standard	16 Days
	Custom Colour	19 Days
Essential Multi Shade		15 Days

* Some Duette fabrics have to be ordered and can take up to an additional 7 days.

All above lead times are approximate and are working days.

Decora

The Decora lead times below are working days from receipt of order to delivery of goods. Please note these are supplied as a guide only and may change during the month.

Product	Lead Times
Roller	7-10 Working Days
Metal Venetian	7-10 Working Days
Vertical	7-10 Working Days
Soft Shades	10-20 Working Days
Starwood with Tapes Venetian Blinds	7-10 Working Days  Note 13/05/21:  Bali, Empire & Volt are on a 6 week lead time
Starwood No Tapes Venetian Blinds	7-10 Working Days  Note: 13/05/21  Bali, Empire & Volt are on a 6 week lead time
Sunwood with Tapes Venetian Blinds	14 Working Days Note: 13/05/21  Carbon & Hazel are on an 8 week lead time
Sunwood No Tapes Venetian Blinds	7-10 Working Days Note: 13/05/21  Carbon & Hazel are on an 8 week lead time

Other Wood Venetian Blinds

Product	Lead Times
Timberlux Wooden Venetian Blinds	2-3 weeks
Styleline Wooden Venetian Blinds	10 working days

***Please Note these dates can be subject to change depending on demand***

Please also note: all deliveries should be checked and if damaged should be signed for as damaged!

Same Day Dispatch from our VALE range

Next Working Day delivery's are usually made by courier, If an order is placed by 11.00am (Vale Loft Blinds) delivery should be made the next working day, should no one be available the Courier will leave a card stating the time they tried to deliver, a parcel/tracking number, you will then be able to track your parcel status on the relevant courier website.

On orders that contain items with different lead times, delivery will usually be the longest lead time. Unfortunately we do not split orders for delivery. If you require items to be delivered at different times (i.e. Next day products and other products) separate orders must be placed.

All other Genuine Velux® Blinds 7-10 Working Day Delivery

You can, if you wish, have the blinds delivered to a work address, please give these details at the time of the order. A full correct postcode is essential.

Orders placed on a Friday after 3.30pm will be delivered approximately 7-10 Days from the following Monday Deliveries are not made on a Saturday Sunday or Bank/Public Holidays. Please take that into account when placing your order.

We cannot deliver to a PO Box.

If, for any reason, you decide that you wish to return the Velux® blinds or change any information on your order please contact us as soon as possible. 

All blinds will be delivered by a courier, should no one be available the courier will leave a card stating the time they tried to deliver and a parcel/tracking number, you will them be able to track your parcel status online on the relevant couriers website.

If you would like us to track your order, please leave at least 7 working days from the day the order was placed then email us and we will look into it for you. sales@valeblinds.com

On orders that contain items with different lead times, delivery will usually be the longest lead time. Unfortunately we do not split orders for delivery. If you require items to be delivered at different times (i.e. Next day products and other products) separate orders must be placed.

If you have received a product that we have supplied and we have made an error, then Vale Blinds Direct Ltd will arrange carriage, unfortunately if it is a client error, Vale Blinds Direct Ltd will not be liable for transportation cost.

If you have any queries, please contact us at sales@valeblinds.com

We endeavour to offer a friendly and helpful service at all times and hope the above guidelines clarify all delivery and return procedures.