IMPORTANT INFORMATION

Coronavirus (COVID-19)

As per the Goverments announcement of 23/03/2020 all orders can be placed online, however all manufacturing facilities have been suspended until further notice. Your order will remain on back order and will be treated as a priority as soon as the factory reopens.

STAY AT HOME STAY SAFE

Delivery Lead Time Information

Delivery is FREE of charge if order value is over £149.00 UK Mainland and Northern Ireland (£7.80 for orders under £149.00)

For all deliveries to the Republic of Ireland and the following postcodes, delivery will be £24.50 per order. GY, JE, IM, KW15, KW16, KW17, PO30-PO41, ZE

Please note the lead times below are working days and supplied as a guide only. These may change during the month without notification.

 

VALE NEXT DAY Range

Description	Lead Time
VALE NEXT DAY Roof/Skylight Loft Blinds (with Next Day Logo)	NEXT DAY** If ordered before 1pm
VALE NEXT DAY Skye Roof Blinds	NEXT DAY** If ordered before 1pm
VALE NEXT DAY Wooden Venetian Blinds	NEXT DAY** If ordered before 9:30am
DECORA NEXT DAY Roller Blinds	NEXT DAY** If ordered before 10.30am

 

** NEXT DAY delivery means Next Working Day (Monday to Friday deliveries ONLY)

For orders received after these cut off times orders will be dispatched the next working day

Please allow and extra 2-3 days for NEXT DAY deliveries to more remote postal addresses and although we endeavour to dispatch all orders on time we cannot be held responsible for delays caused by couriers.

Skylight Blinds

Description	Lead Time
All Genuine Velux® Blinds and Insect Screens	7-10 Days
Genuine Velux® (DKL) Blackout Blinds stock colours in limited sizes: - Light Beige (1085) & White(1025) Not Solar or electric	4 Days
Genuine Velux® Roman Blinds	20 Days
Genuine Fakro Skylight Blinds	2-3 Days - Stock Items (None Stock 3-4 weeks)
Genuine Roto Skylight Blinds	T.B.C
Genuine Keylite Skylight Blinds	7-10 Days
Genuine Keylite Solar Blinds	4-5 Weeks
Multi-fit Skylight Blinds	7-10 Days
Genuine RoofLITE Skylight Blinds	7-10 Days
Genuine Dakstra Skylight Blinds	7-10 Days
Genuine Dakea Skylight Blinds	7-10 Days
Skyview	7-10 Days

VALE Range 

Description	Lead Time
VALE for Velux	7-10 Days
VALE for Fakro	7-10 Days
VALE for Roto	7-10 Days
VALE for Keylite	7-10 Days
VALE for Okpol	7-10 Days
VALE for Dakstra	7-10 Days
VALE for Jeldwen	7-10 Days
VALE for RoofLITE	7-10 Days
VALE Skylight Solar Powered Blinds	15 Days
VALE Standard window Blackout Roller Blinds and Translucent Roller blinds	10-12 Days
VALE Childrens Roller Blinds for Standard Windows	10-12 Days
VALE Express Wooden Venetian Blinds	12 Days
VALE INTU	7-10 Days
VALE Eco Bloc Thermal Blinds	10-15 Days
VALE Flat Roof Blinds	2-4 Weeks
VALE Tri-Shade Blinds	9 Days
VALE Multishade/Duorol Blinds	9 Days
VALE Roman Blinds	9 Days
VALE Vertical Blinds	7-10 Days
NeatFit Blinds	7-10 Days
NOTE – Blinds with special order white side rails	10-15 Days

***48 delivery -Monday to Friday deliveries only. Orders placed over a weekend will be process and commence the 48hrs from Monday (excluding Bank Holidays) 

Luxaflex®

The Luxaflex® lead times below are working days from receipt of order to delivery of goods. Please note these are supplied as a guide only and may change without notification during the month.

Please be aware that Luxaflex® do not give prior notification of dispatch and delivery dates. For further information please contact us.

Product	Description	Lead Times
Awning		7 Days
Awning Covers		7 Days
Duette ® /Plisse	All Models & Controls	10 Days
	PowerView Roof Blinds & Electric	24 Days
Rollers	Standard	7 Days
	Electric Operation	12 Days
	Simple Fit	10 Days
	XL Rollers	15 Days
Roman	Everyday Style	15 Days
	Elegant Living	20 Days
Silhouette ®		18 Days
Twist ®		15 Days
Metal Venetian	25mm Standard	5 Days
	16mm, 35mm, 50mm & 70mm slats	14 Days
	Simple Fit	12 Days
	Electric/Mono/Front Fix	15 Days
	Variozone/Megaview ®	15 Days
Vertical	Standard	12 Days
	PVC/Aluminium	18 Days
Wood Venetian	Standard	15 Days
	Custom Colour	20 Days
	Electric/Mono Controls	24 Days

* Some Duette fabrics have to be ordered and can take up to an additional 7 days.

Luxaflex® Essentials Collection 

Product	Description	Lead Times
Duette®/Pleated	All Models & Controls	10 Days
Metal Venetian	25mm	5 Days
	SimpleFit	12 Days
Multishade		15 Days
Rollers	Standard	7 Days
Vertical		5 Days
Wood Venetian	Standards	7 Days
	With Tapes	10 Days
Wood Weave Blinds		45 Days

All above lead times are approximate and are working days.

Decora

The Decora lead times below are working days from receipt of order to delivery of goods. Please note these are supplied as a guide only and may change during the month.

Product	Lead Times
Roller	7-10 Days
Metal Venetian	2-3 Weeks
Vertical	7-10 Days
Wood Venetian	7-10 Days

Timberlux Wood Venetian Blinds

Product	Lead Times
All Wood Blinds	2-3 weeks

***Please Note these dates can be subject to change depending on demand***

Please also note: all deliveries should be checked and if damaged should be signed for as damaged!

Same Day Dispatch from our VALE range

Next Working Day delivery's are usually made by courier, If an order is placed by 11.00am (Vale Loft Blinds) delivery should be made the next working day, should no one be available the Courier will leave a card stating the time they tried to deliver, a parcel/tracking number, you will then be able to track your parcel status on the relevant courier website.

On orders that contain items with different lead times, delivery will usually be the longest lead time. Unfortunately we do not split orders for delivery. If you require items to be delivered at different times (i.e. Next day products and other products) separate orders must be placed.

All other Genuine Velux® Blinds 7-10 Working Day Delivery

For orders under £75.00 a £7.80 charge will be made and for orders over £75.00 delivery will be made free to most UK postcode addresses via TNT and will take 7-10 working days.

You can, if you wish, have the blinds delivered to a work address, please give these details at the time of the order. A full correct postcode is essential.

Orders placed on a Friday after 3.30pm will be delivered approximately 7-10 Days from the following Monday Deliveries are not made on a Saturday Sunday or Bank/Public Holidays. Please take that into account when placing your order.

We cannot deliver to a PO Box.

If, for any reason, you decide that you wish to return the Velux® blinds or change any information on your order please contact us as soon as possible, please note that we will raise a charge of £14.95 to cover our costs in arranging collection. This charge will apply in all instances unless the blinds that you receive are different to those ordered or are damaged/faulty upon receipt.

All blinds will be delivered by a courier, should no one be available the courier will leave a card stating the time they tried to deliver and a parcel/tracking number, you will them be able to track your parcel status online on the relevant couriers website.

If you would like us to track your order, please leave at least 7 working days from the day the order was placed then email us and we will look into it for you. sales@valeblinds.com

All customers outside of UK mainland including The Republic of Ireland : - If you wish to return a product please contact us First.

On orders that contain items with different lead times, delivery will usually be the longest lead time. Unfortunately we do not split orders for delivery. If you require items to be delivered at different times (i.e. Next day products and other products) separate orders must be placed.

If you have received a product that we have supplied and we have made an error then Vale Blinds Direct Ltd will arrange carriage, unfortunately if it is a client error Vale Blinds Direct Ltd will not be liable for transportation cost.

If you have any queries, please contact us at sales@valeblinds.com

We endeavor to offer a friendly and helpful service at all times and hope the above guidelines clarify all delivery and return procedures.